FAQs
FAQs
General Questions
Q. How many years have you been in the office & house cleaning business?
We have been in the business of offering professional cleaning services for over 10 years now. We pride ourselves on providing commercial and residential services. We are cleaners in the Nottingham, Derby and Leicester area. We have served many, many satisfied customers, so we can supply references on request.
Q. Do you need a deposit?
We do charge a payment up front depending on the request. The remaining payment is made following completion of a cleaning job, after inspecting the premises to ensure quality. Once the cleaning service is fulfilled and you have looked over the job with our cleaning team supervisor, you can pay the balance in cash.
Q. Do you have a cancellation fee?
We do not have a cancellation fee. We are pretty flexible with our customers. We just ask a notice of change or cancellation as far in advance as possible, so that we can adjust our schedules.
Q. When can your cleaners come?
We can sometimes offer a same day service providing you call us before 9 am and depending on our schedule and the length of time required to complete the work. We recommend an advance booking so that you can have the pick of appointment dates and times.
Q. What are your working hours?
Our cleaners work 5 days a week and are very flexible. On weekdays we usually start at 9 am with latest appointments beginning between 5 and 6pm. Advance booking is always recommended for you to get a time and date that suits you best.
Q. How do you clean carpets?
Firstly, carpets are hovered to remove any loose dirt, dust or particles. Following hovering, carpets are pre-treated in order to remove stains. Then shampoo is applied to the entire carpet(s). This is left to sit and then extracted at high pressure with steam and heat. This takes out about 90% of moisture and removes stains caused by spills, pets and wear and tear. Following the cleaning itself, we deodorise the cleaned areas and finally, we use an industrial fan to minimise the time it takes for the carpets to dry.
Q. How long will it take before my carpet is dry?
With the application of steam cleaning, it is typically about 2 hours before the carpet is completely dry. When Scotchgard is used we recommend a 4-hour-wait for better protection results.
Q. Why should I protect my carpet with Scotchgard?
Scotchgard™ seals your carpet to protect it from stains, mess and normal wear. This ensures your carpet will last longer, hold its colour better, and require far less cleaning afterwards. Our carpet cleaners are equipped with a variety of protective chemicals to suit every fabric type. They can perform a thorough application of stain protector at your request.
Q. What if your cleaners damage my carpet?
Despite best intentions and proper precautions, accidents can happen. Concerning our company, we are fully insured and will take responsibility for any damage we cause to your carpets or upholstery during our professional cleaning services.
Q. Do you provide the cleaning materials and equipment?
The services end of tenancy, carpet and upholstery cleaning include all materials and equipment. For one-off deep cleaning services we do not provide the materials. If you would like materials to be included for this type of job, we can do that for an extra charge.
Q. How many cleaners will you send?
We usually send a team of 1-4 cleaners, depending on the size of the property and the type of cleaning to be done. However, professional carpet or upholstery cleaning jobs can be done by a single cleaner, who is properly trained and equipped.
Q. Do your services have a quality guarantee?
End of tenancy cleaning and deep cleaning are guaranteed professional services. If our cleaners missed something, or there is anything that you are not happy with, you can always call our office within 48 hours of the job. Then the cleaning team will come back to do a free-of-charge re-cleaning of the missed spots.
Q. Do I have to defrost my fridge and freezer in advance?
It would be helpful if you defrost your fridge, freezer or deep freeze before the cleaners arrive. This will speed up the cleaning, save time and deodorising process, and help our cleaners leave your appliances in the best possible condition.
Q. Do you clean the oven?
Yes. Cleaning of ovens, cupboards and other appliances, inside and out, is included in the price of our professional end of tenancy cleaning.
Q. What if I booked your cleaner for 4 hours and they need more time, or if they finish earlier?
For the cleaning services per hour, you are charged only for the time taken in cleaning the property. If the cleaners need more time, they will stay as long as they are able to with respect for further appointments. If the cleaners finish earlier than expected, you will be charged only for the time it takes the cleaners to clean your property.